Scope
This policy covers information handled when you browse inlandgarage.com, create or save a design in Inland Studio, decode or select a vehicle, upload an image, place an order, or contact support.
Orders are currently available for United States shipping addresses. If a payment provider processes an order, that provider handles payment credentials under its own privacy practices; Inland Garage receives the transaction details needed to manage the order and its records.
Information we handle
- Contact information: your name, email address, and optional phone number.
- Delivery information: recipient name and United States shipping address.
- Vehicle and design information: year, make, model, trim, specifications, VIN information you choose to enter, garage name, build notes, modifications, template choices, and proof settings.
- Customer content: vehicle photographs or other artwork you upload, plus the monochrome engraving version prepared by Studio.
- Order and communication records: order number, proof, order packet, status history, and messages exchanged with support.
- Technical information: connection and device information that may appear in ordinary security, rate-limit, diagnostic, or hosting logs, such as an IP address, browser information, request time, and error details.
Studio may keep saved-build information in your browser. Information remains on your device until it is cleared or submitted unless the interface tells you otherwise.
How we use information
We use information to operate Studio, decode or suggest vehicle details when requested, prepare and verify proofs, receive and fulfill orders, communicate about an order, prevent duplicate or abusive requests, troubleshoot errors, and protect the service.
When you upload an image or other content, you represent that you own it or have permission to use it for the submitted product. You give Inland Garage a limited permission to process, reproduce, adapt, and share it only as needed for the design, support, production, and fulfillment.
Uploaded images may be resized, background-removed, converted to monochrome, dithered, stored with an order packet, and included in a production file. We use that content only for the submitted design, order review, support, and any fulfillment you explicitly receive.
Placing an order does not opt you into marketing. Marketing messages are sent only when you make a separate choice to receive them.
Service providers and sharing
We do not sell or rent personal information. We may use service providers for website hosting, email delivery, vehicle-data lookups, security and diagnostics, file storage, and other functions needed to operate the service.
We may share only the information reasonably needed with manufacturing, payment, shipping, email, hosting, vehicle-data, or related service providers that help us complete your request.
We may also disclose information when needed to protect the service or another person, respond to a valid legal request, or complete a business reorganization. We do not use order submissions for targeted advertising.
Your choices
You can choose manual vehicle entry instead of a VIN lookup, use an included vehicle representation instead of uploading a photograph, and avoid including optional phone or build-note information.
To request access to, correction of, or deletion of personal information associated with a submission, email support@inlandgarage.com from the address used for the order. Include the order number when available. We may need enough information to verify that the request concerns your record.
Some information may need to be retained when reasonably necessary for security, record integrity, dispute handling, or an accepted fulfillment commitment. We will explain if that limits a request.
Retention and security
We keep information only for as long as reasonably needed for the purposes described here, including order fulfillment, support, quality evaluation, security, and record integrity. When it is no longer needed, we aim to delete or de-identify it where practical. Backup copies and security logs may remain until their ordinary rotation or replacement.
We use administrative and technical measures intended to limit unauthorized access and keep order records out of the public website. No storage or transmission method is completely secure, so do not send passwords, payment card details, government identification, or other sensitive information that the product does not require.
United States operation
Inland Garage currently accepts orders for United States shipping addresses. Contact support before ordering if your delivery address is outside the United States.
Policy changes and contact
We may update this policy as the Studio, service providers, or data practices change. The last-updated date at the top identifies the current posted version.
Questions or privacy requests should be sent to support@inlandgarage.com.